Children and Extra Bed Policy:
* Baby cot is complimentary upon request and subject to availability, for baby up to 2 years old. * Only 1 extra bed is accepted per room * Maximum one (1) children per room under 6 years old is complimentary when sharing parents' room and utilizing existing bed.
* Children from 06 years to under 12 years old, breakfast is charged at VND 276,000 net, if no extra bed requested. * Children from 06 years to under 12 years old is charged VND 1,196,000 net per night for extra bed including breakfast only.
* Children from 12 years to under 16 years old is compulsory extra bed with breakfast at VND 1,495,000 net per night.
* Children from 16 years and older will be charged extra bed at VND 2,070,000 net per night including breakfast and spa treatments.
* Children under 16 years old are not allowed to use the spa.
Cancellation Policy: The company shall notify the hotel in writing of any cancellation prior to the minimum notice period. In the event of late notification, a cancellation charge will apply
* High season: 01 November 2018 – 22 December 2018 and 08 January 2019 – 04 February 2019 and 10 February 2019 – 26 April 2019 21 days before arrival date at no charge. Less than 21 days prior to arrival full charge for entire stay.
* Peak season: 23 December 2018 – 07 January 2019 and 05 February 2019 – 09 February 2019 and 27 April 2019 – 30 April 2019 Cancellation within 45 days prior to arrival full charge for entire stay
* Low season: 01 May 2019 - 31 October 2019 14 days before arrival date at no charge. Cancellation within 14 days one night charge.
All cancellation must be informed in writing and have to be acknowledged by the resort. In the event of a non-arrival on the scheduled date, the company shall be held responsible for payment computed as the equivalent for the full length of stay.
The cancellation policy does not apply to group booking (>= 10 rooms) and it will be informed in confirmation letter later.