o Check-in time is 14:00, except in case of prior written notice from the resort.
o Check-out time is before 12:00 noon, no exception is accepted unless prior agreement is obtained and written consent is obtained from the resort.
o No refund for early check-out or unused room, extension of stay will be subject to availability and payment according to the available published rates.
o Calculate an additional 30% of the contract price if the guest stays from 12:00 am to 15:00 hours on the same day and 50% of room rate if the guest stays until 17:00 on the same day, and 100% of room rate when checking in before 12:00 and pays room after 17:00 hours, unless otherwise agreed with Resort.
POLICY FOR CHILDREN
o Up to 01 child under 06 years old sharing room with parents: free breakfast; 01 second child under 06 years old sharing bed with parents: 200 000 VND / night
o Only one child from 6 to under 12 years sharing bed with parents: 200,000 VND VND / child, including breakfast. In case of family, there are 02 children from 06 to under 12 years old; payment of surcharge as 01 adult according to the price list.
o 400,000 VND / night applies for children 12 years and older, including breakfast and sharing bed with parents.
o Resort has no extra beds in the room
Normal season: Cancellation before 45 days before check-in date: no charge, cancellation from 30 - 45 days before check-in date: 50% of total booked or canceled service within 30 days before check-in date: penalty 100% of the total number of services booked.
Peak season, high season and November of the year: Cancellation before 30 days prior to arrival 100% of total booked service. From 15 days before the date of arrival, 100% of the total amount must be paid. (Cancel the previous room 60 days before the check-in date: no charge; Cancellation from 45-60 days before the date of arrival to 50% of the total number of services booked, cancellation within 45 days before the date of arrival 100% of the total have to pay) .
Holidays and New Year: Cancellation of room from 45 - 60 days before the date of arrival is 50% of total booked service. From 44 days before the date of arrival, 100% of the total amount must be paid. (During the holidays, Tet, all bookings are not refundable, canceled or changed).
No notice and no check-in: 100% penalty of the total amount to be paid.